I live in Dubai most of the time, but my spiritual home is the Mornington Peninsula in Victoria, Australia. Many years ago, my first paying job was delivering the local newspaper…
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One of the most long-awaited ecommerce launches in the GCC has happened. Noon.com is now live in the UAE. Noon.com was touted as an ‘Amazon Killer’, a ‘money is no object’…
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This article is a transcript of a presentation that I made to the Arab Ecommerce Summit in Dubai this week. It is a wake up call to merchants who are still…
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It’s event season. Last week it was Seamless, and next week it will be the fifth edition of the ArabNet Digital Summit, an event focused on digital business and innovation. Taking place…
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It seems that putting the customer first, or being ‘customer-centric’ has become a thing. Last week at the World Retail Congress in Dubai, executives stood on stage and told the audience…
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There is nothing wrong with wanting to be perfect, however the desire to be perfect on day 1 of launching a new product, store, or system to market can be debilitating…