There was a time when Emirates Airlines was the challenger brand, when all the planes were shiny and new and the staff felt part of something exciting. There is little doubt…
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It seems that putting the customer first, or being ‘customer-centric’ has become a thing. Last week at the World Retail Congress in Dubai, executives stood on stage and told the audience…
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There is nothing wrong with wanting to be perfect, however the desire to be perfect on day 1 of launching a new product, store, or system to market can be debilitating…
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For some reason, Tripadvisor doesn’t put up all my reviews. There doesn’t seem to be any pattern or reason given, some are approved and posted and others just disappear. It’s an annoying…
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American Airlines scraps screens and tells fliers to bring their own (but they will have internet) | @hazelplushhttps://t.co/4zVke0x91K pic.twitter.com/5iNi0lE7lg — Telegraph Travel (@TelegraphTravel) January 25, 2017 Running an airline is not…
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Originally Published – Worldsurface.com, 1 July 2003 I was worried. I had bought a bus ticket from Seattle to Portland Oregon without reading the guidebook. When I finally ran down the…