Once upon a time, there was a young man – fresh out of university, bright eyed and full of confidence. Armed with the latest theories of the sharpest academic minds, he…
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TheCustomer
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I live in Dubai most of the time, but my spiritual home is the Mornington Peninsula in Victoria, Australia. Many years ago, my first paying job was delivering the local newspaper…
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Shopify’s share price fell off a cliff yesterday, as analysts accused the company of being built on ‘Get Rich Quick’ promises. The lens through which the report was written focuses mainly…
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This article is a transcript of a presentation that I made to the Arab Ecommerce Summit in Dubai this week. It is a wake up call to merchants who are still…
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Visiting Kuwait on business last week, I had a great customer experience while taking a taxi. While services like Uber and Careem are changing the way people get around, sometimes it’s…
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Creating the ultimate Customer Journey A few months ago, I gave a presentation in Dubai about the creating the ultimate customer journey. Customer experience means different things to different people, but…